Clinic policies
Section A: Communicable Disease Prevention Plan
Section B: What this means for your appointment
Section C: Clinic Policies
A. OUR COMMUNICABLE DISEASE PREVENTION PLAN: (May 5, 2023)
Illness: DO NOT attend your appointment if you are exhibiting signs of contagious illness; instead please call or email to cancel your appointment.
Masks:
Masks are optional in our clinic. Please respect everyone's personal choices.
TCIT staff reserve the right to have patients wear a mask if the therapist finds it necessary.
Patients have the right to ask that their therapist to wear a mask.
TCIT will have have single-use disposable masks available for patient use.
Hand Hygiene: Hand sanitizer is available for patients to sanitize their hands upon entry to the practice environment.
Cleaning and Sanitizing: Visibly soiled surface must be cleaned immediately and then disinfected. Linens are always washed after each use. Treatment table, face cradle, arm rests, etc are cleaned and disinfected after each treatment.
Professional Obligations: The RMT must follow requirements set by the College of Massage Therapists of British Columbia. [see link below]
B. WHAT THIS MEANS FOR YOUR APPOINTMENT (as of May 6, 2023)
Do NOT attend your appointment if you have symptoms of contagious illness.
Masks are optional and sanitizer is available for you to use as you wish.
When you arrive, please have a seat in the waiting room.
C. CLINIC POLICIES [written 2019-11-12, edited 2022-11-05]
Cancellation and missed appointment policy
24 hours is required to cancel or change an appointment or a fee equal to 50% of the treatment in question (ie $32.50 for a $65 appointment ) will be levied.
Late arrival policy
Late arrival will result in shortened hands-on/sessional time at the discretion of the therapist; if you are more than 15 minutes late, the appointment is considered to be missed.
Payment policy
Payment is due at the time services are rendered and direct billing to insurers can only be attempted if the patient has supplied the coverage information 24 hours before the appointment.
Harassment policy
The following behaviours are unwelcome in our clinic: epithets; derogatory comments; slurs; offensive remarks or jokes; innuendo; abusive language; unwelcome attention of a sexual nature such as: questions or remarks about sex life, invitations, or remarks about physical appearance; leering, sexualizing the therapeutic treatment; derogatory posters, cartoons, drawings, gestures; displays of pornographic, sexist, racist, or other offensive or derogatory material including those received through email or on the internet. Clients who engage in any of these behaviours will have their session immediately terminated, will be responsible for the full cost of the booked treatment, and will be blocked from booking in the future. In addition, law enforcement will be notified.