Clinic policies

Section A: Communicable Disease Prevention Plan (massage therapy)

Section B: What this means for your appointment (all therapies)

Section C: Clinic Policies (non-Covid)


Prior to the appointment: The Pre-Appointment Questionnaire is automatically emailed 36 hours before the appointment, and conveys the rules regarding being symptom-free of communicable diseases, mask-wearing, hand sanitation, and physical distancing. The RMT will make sure that the patient knows these requirements.

Physical distancing: The patient must follow the clearly marked lines for direction of travel through the waiting area to ensure 2m of clearance between people.

Hand Hygiene: The patient must clean their hands upon entry to the practice environment and the RMT must wash hands often, as appropriate.

Cleaning and Sanitizing: Visibly soiled surface must be cleaned immediately and then disinfected. High-touch surfaces (washroom taps, toilet lever, all handles, knobs, taps, computers, phones, stools, light switches, counters, chairs, etc) must be cleaned and disinfected frequently, even if they do not appear to be soiled. Linens must continue to be washed after each use. Treatment table, face cradle, arm rests, table levers, lotion bottles, etc will continue to be cleaned and disinfected after each treatment.

Masks: The patient and RMT will both wear masks at all times. The RMT will have have single-use disposable masks available for patient use if the patient forgets their mask.

Professional Obligations: The RMT must not provide in-person care or be in a practice setting if they are exhibiting signs of a communicable disease. The RMT must follow the additional requirements set by their professional liability insurance provider.

B. WHAT THIS MEANS FOR YOUR APPOINTMENT [edited 2021-09-26, 2021-09-29, 2021-11-03, 2022-11-05]

  • You still need to wear a mask, hand sanitize on arrival, and be physically distant from other people.

  • Enter the clinic, spray your hands (or go to the washroom to wash them) and have a seat in the waiting room.

  • Your therapist will greet you and will reconfirm that you are not experiencing the symptoms of a communicable disease.

C. CLINIC POLICIES [written 2019-11-12, edited 2022-11-05]

Cancellation and missed appointment policy

24 hours is required to cancel or change an appointment or a fee equal to 50% of the treatment in question (ie $31.50 for a $63 appointment ) will be levied.

Late arrival policy

Late arrival will result in shortened hands-on/sessional time at the discretion of the therapist; if you are more than 15 minutes late, the appointment is considered to be missed.

Payment policy

Payment is due at the time services are rendered and direct billing to insurers can only be attempted if the patient has supplied the coverage information 24 hours before the appointment.

Harassment policy

The following behaviours are unwelcome in our clinic: epithets; derogatory comments; slurs; offensive remarks or jokes; innuendo; abusive language; unwelcome attention of a sexual nature such as: questions or remarks about sex life, invitations, or remarks about physical appearance; leering, sexualizing the therapeutic treatment; derogatory posters, cartoons, drawings, gestures; displays of pornographic, sexist, racist, or other offensive or derogatory material including those received through email or on the internet. Clients who engage in any of these behaviours will have their session immediately terminated, will be responsible for the full cost of the booked treatment, and will be blocked from booking in the future. In addition, law enforcement will be notified.