policies & FAQ
CLINIC POLICIES - cancellation, late arrival, payment, harassment
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COMMUNICABLE DISEASE PREVENTION POLICY-illness, masks, sanitizing (click to expand)
Illness: DO NOT attend your appointment if you are exhibiting signs of contagious illness; instead please call or email to cancel your appointment.
Masks are optional in our clinic. Please respect everyone's personal choices.
TCIT staff reserve the right to have patients wear a mask if the therapist finds it necessary.
Patients have the right to ask that their therapist to wear a mask.
TCIT will have have single-use disposable masks available for patient use.
Hand Hygiene: Hand sanitizer is available for patients to sanitize their hands upon entry to the practice environment.
Cleaning and Sanitizing: Visibly soiled surface must be cleaned immediately and then disinfected. Linens are always washed after each use. Treatment table, face cradle, arm rests, etc are cleaned and disinfected after each treatment.
Professional Obligations: The RMT must follow requirements set by the College of Massage Therapists of British Columbia. See: CMT Communicable Disease Prevention Requirements
Do you accept icbc claims?
We do not have any clinicians who direct bill to ICBC at this time. If you are in a motor vehicle collision and would like treatment at our clinic, you will need to pay your RMT or counsellor for your treatment and then submit your receipts to ICBC for reimbursement. Please note that ICBC rates may not align with TCIT's.
do you direct bill extended health insurers?
We direct bill to most extended insurers, including Pacific Blue Cross, Medavie Blue Cross, Blue Cross, SunLife, Canada Life, Manulife, Green Shield, Empire, Chamber of Commerce and more.
Be aware that each practitioner is self-employed, and so there may be slight differences between practitioners about which companies they are signed up with.
We do NOT have any practitioners who direct bill to ICBC or WorkSafe.
Please note that it is your responsibility to check with your extended company that Massage Therapy, Chiropractic, or counselling is an eligible expense for your plan and if a doctor referral is required.
Remember that your therapist does not control the acceptance or denial of your claim, and has no say in the amount or method of the payout. Sometimes claims are denied, payout is reduced, or online billing portals are not working as they should; please always attend your appointment prepared to pay for your treatment, just in case there are problems.
Please direct any coverage questions to your extended company or the HR department of your employer.
what education do your counsellors have?
All of the counselling professionals at TCIT hold a minimum of a Masters Degree.
Some hold the title Registered Clinical Counsellor (RCC) and one is a Registered Social Worker (RSW).
do i need to come early?
Whether for massage therapy or counselling, for an Initial appointment it is a good idea to be a few minutes early to make sure you can find the clinic and to fill in some initial paperwork.
For Subsequent appointments, arriving on time is fine.
Please avoid being late as it makes your therapy time shorter!
there's no receptionist, what do i do?
Please just have a seat in the central waiting area. If you would like to use the restroom before your appointment, please do so - there is no need to wait and ask us if it is okay. Your therapist will come and get you when they are ready for you.
should i tell you if.....
YES! If you are hot, cold, thirsty, hate the music, or in some other way are uncomfortable, please let us know so that we can do everything we can to improve your experience.